Business Success through Customer Experience Management
It’s not enough in today’s time to just have a great product or service but it is equally important to create and build experiences that Retains,Engages and Attract more Customers.
If lost customers, low sales and attracting customers is a concern.
If you have limited resources and need to make the best use of it.
If Customer Trust and generating Positive Emotion for more engagement is important to you
or if you want to know or don’t know where you stand in terms of Customer Engagement (your internal policies, people, promotion etc aligned to your customer’s goal).
or would want data for better decision making then consider Customer Experience Management for you.
Why Pink Guava
Focus on Diagnostics - We are the very few in our segment who focus on diagnostics and come with no biases of any technology or product. We help you look at your problem through your lenses.
Positive Revenue and Business Growth - The ultimate goal is to generate trust and positive emotion in customers by understanding their needs and experience at each interaction point, driving your business revenue and growth positively.
Tangible difference in KPIs - We have helped our clients notice a tangible difference in their KPIs e.g. 20% increase in customer retention and 10-15% increase in operational efficiencies, revenue growth.
Our Consultants are professionals from diverse fields of Research, Customer Engagement, and Business Process Management. And we come together as an enthusiastic team and combine the varied knowledge and experience.
We take Partner Approach in our solutions and prefer working on few projects at a time. We work with you and not on you. Our approach and solutions will not only support your journey for enhanced business success but will also create endurance to build your own capabilities in Customer Experience Management
Our endeavor is to ‘Pioneer building excellence in Customer Experience Management’
“The Customer’s Perception is your Reality”
A business's prime function is to serve the customers through its products and services and the "Customer First" approach supports keeping customers’ interests at the heart of all decisions. It is the best way for a business to retain, engage and focus on customers when there are multiple options available to customers for every product and service.
Consider taking this “Free Assessment “ to know more about your Customer Centricity Score and assess whether you are an “Influencer”, a “Leader” or a “Laggard”
Our Solutions and Offerings
TRAINING
Interactive sessions and workshops to
Develop Customer Centric Culture
Create Customer Champions enhance Customer Awareness or build your own Customer Success Team through
CONSULTING
Drive Customer Success and transform business results through in-depth study of operating model & framework. Decide from two options
End to End Solutions
One Step at a Time
Customer Journey Mapping
Customer Journey Mapping is a holistic, visual, and tangible tool to understand customer needs, expectations, and emotions at each phase of the customer life cycle. Customer Journey Map plots the path customers take in interacting with an organization – from the earliest stage of product awareness to purchasing decisions, including onboarding, usage, support, and renewal.
Magic of Customer Experience (CX) lies in its wholesomeness, and it is not an isolated initiative that runs in silos. There are interdependencies through the entire customer journey in policies, people, products, or processes, which cannot be ignored while adopting CX. Browse through some of our featured blogs on our take on " Customer Experience Management" with some learnings, reflections, and tips for you. You can also visit the detailed blog by clicking here
